Apia Social Media Guidelines

Thanks for visiting Apia Social Media, run by Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591, an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of general insurance products.

Apia health insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered health insurer and is arranged by Apia.

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Apia Social Media means Apia Facebook.

By using Apia Social Media you agree with our Online Terms & Conditions and to act in accordance with these Social Media Guidelines.

Apia Social Media is intended to provide a place for fans to seek customer service and discuss our products and promotions. Where a response is required, we will respond to your comments between the hours of 8:00am and 9:00pm (Sydney time), 7 days a week, excluding National Public Holidays.

Your Privacy

Your privacy is important to us. We collect and handle your personal information, including any social media posts or messages you send us, in accordance with our Online Terms & Privacy Statement . If we believe that your query requires us to identify you (for example, as our customer), we will let you know and your query will progress by private or direct messages, email or phone.

If you’re an existing customer with an Apia branded product, you may be receiving ads as part of Apia’s custom audience. To opt out, manage your marketing preferences & review the relevant Apia privacy statement here.

Posting content on our page

We want to be as helpful as possible, and encourage you to leave constructive comments, photos, videos and links here. You are responsible for the content you post on Apia Social Media and any consequences of posting. You must not post anything that is illegal, inappropriate or offensive, including the following:

  • defamatory, offensive or violent content;
  • disruptive statements meant to hijack comment threads or throw discussions off-track;
  • trolling, spamming, and deliberately misleading posting;
  • attacks on specific groups or content meant to harass, threaten or abuse an individual;
  • hateful or discriminatory content regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs;
  • sexually explicit content or links;
  • discussion of illegal activity;
  • link baiting or files containing viruses that could damage the operation of other people's computers or mobile devices;
  • acknowledgement of intent to stalk an individual or collect private information without disclosure;
  • commercial solicitations or promotion of a competitor;
  • unreasonable or unauthorised disclosure of someone else's personal information;
  • violations of another person’s copyright, moral rights or other intellectual property rights;
  • content that relates to confidential or proprietary business information; and
  • content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of the forum.

The user content posted to this page does not represent our opinion or the opinion of the Suncorp Group of companies, and we reserve the right to edit, remove or require the removal of all content deemed inappropriate or contrary to these Social Media Guidelines. If you think someone's post infringes your legal rights, please notify us at social@apia.com.au.

Read our Online Terms & Privacy Statement for full details of your obligations regarding content you post and how we handle the content you provide us through social media, including what we may do with it in future. If you aren't sure whether you should be providing content that involves someone else, you should first ask the person or company who may own that content or who is referred to in that content. If in any doubt we ask that you not upload that content to our social media.

Any Insurance Advertisement on Apia Social Media

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.  Please read the relevant Product Disclosure Statement (PDS) for the Apia product you are interested in. You can read the PDS for the product you're interested in on the Apia Website or call 13 50 50 for a free copy. The Target Market Determination is also available.

Promotions we may run

From time to time we may run a competition on Apia Social Media. Where we do, the following conditions apply:

  1. Refer to the competition post for details of how to enter, how the winner will be selected and what the prize is. The competition is a game of skill and chance plays no part in determining the winner(s);
  2. We may declare your entry invalid or disqualify you if you tamper with the entry process or otherwise act in a way that jeopardises the fairness of the competition.
  3. Prizes are not exchangeable or redeemable for cash, except at our reasonable discretion.
  4. We will announce the winner(s) within the competition post and notify them by commenting on their winning post. Winners will be required to send us a private message with their contact details, so we can arrange provision of the prize.
  5. Subject to any rights you may have under any applicable law, we are not liable to you for any loss or damage, including the loss of business or profits or any other indirect loss, which is suffered or incurred in connection with the competition and we will not be responsible for any technical, communications or other errors in the course of conducting the competition, nor failure of safe delivery of a prize.
  6. You completely release Facebook (Meta) from all liability in relation to the competition, and acknowledge that it is in no way sponsored, endorsed or administered by, or associated with Facebook (Meta).

Other times, we might tell you about a competition on our Facebook page that has its own separate conditions. If so, they can be found in Notes on our Facebook page.