We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Our team is on the ground and ready to help our customers impacted by ex Tropical Cyclone Alfred and the North Queensland floods.

Disaster Response Mobile Hub

Hervey Bay, QLD

Address

Hervey Bay Library

161 Old Maryborough Road
Pialba QLD 4655

Times

9am – 4pm
Thursday, 27 – Friday 28, March


9am – 4pm
Tuesday, 1 – Friday, 4 April

Townsville, QLD

Address

Cowboys Stadium

NQ Cowboys HPC (High Performance Centre)
26 Graham Murray Place
Railway Estate

Times

9am – 4pm
Thursday, 3 – Friday, 4 April

Recovery Centres

Lismore, NSW

Address

Southern Cross University, ROOM V1.19

Military Road
East Lismore NSW 2480

Times

9am – 4pm AEDT
Monday, 24 – Thursday, 27 March

NSW RA CLOSING RECOVERY CENTRE

CLOSED ON FRIDAY, 28 MARCH

Upper Coomera, QLD

Address

Upper Coomera Community Centre

90 Reserve Road
Upper Coomera QLD 4209

Times

9am – 4pm
Daily until Friday, 28 March

Burleigh Waters, QLD

Address

Burleigh Water Community Hall

111 Christine Avenue
Burleigh Waters QLD 4220

Times

9am – 4pm
Daily until Friday, 28 March

Hervey Bay, QLD

Address

Hervey Bay Library

161 Old Maryborough Road
Pialba QLD 4655

Times

9am – 4pm
Daily until Friday, 28 March


9am – 4pm
Monday, 31 – Friday 4 April

Beenleigh, QLD

Address

Beenleigh Event Centre

Kent Street
Beenleigh QLD 4207

Times

9am – 4pm
Monday, 31 March – Friday 4 April

Town Hall and Community Consultations

The Insurance Council of Australia is hosting a town hall and community consultations sessions in Casterton for customers affected by the significant storm, large hail, torrential rain, and strong winds that impacted the town in October last year.

Casterton, VIC

Address

Casterton Town Hall (Main Hall)

67-71 Henty Street
Casterton VIC 3311

Times

Wednesday, 2 April

Community consultations

10am – 4pm

REGISTER HERE

Town Hall

5pm – 8pm

REGISTER HERE

Please note these locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Read more

Showing 3 of 4 articles Showing 2 of 4 articles Showing 1 of 4 articles

Home insurance claim support

If you’ve been affected by a storm, flood or cyclone, find out how we can support you through the home insurance claims process.

Home Assist: common claims and what does it cover?

If you encounter a sudden and unforeseen incident requiring urgent attention from a Plumber, Electrician, Locksmith or Carpenter, we can arrange for help to be provided. Find out how.

How to avoid underinsurance

Whether you’ve just bought a new home, or you’ve lived in the same one for years — it’s important to know you have enough insurance cover.

Why you need a home inventory

A home inventory can help you keep track of your belongings for insurance purposes. Find out why you need one and what it should include.

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs