When you need us most, we’re on the ground and ready to help.

 Please check this page during major weather events to find on the ground support.

Locations

Our team will be available in North Queensland to assist customers impacted by recent storms and flooding.

QLD | Recovery Centres

Cardwell

Address

Cardwell Community Hall

Cnr Brasenose and Gregory Streets
Cardwell QLD 4849

Times

9am – 4pm daily

Ingham

Address

Ingham Tafe

74 Townsville Road
Ingham QLD 4850

Times

9am – 4pm daily

Halifax

Address

CWA Hall

6-8 Rupp Street
Halifax QLD 4850

Times

9am – 4pm daily

QLD | Disaster Response Mobile Hubs

 

Townsville

Address

NQ Cowboys High Performance Centre

26 Graham Murray Place,
Railway Estate QLD 4810

Times

9am – 4pm daily

Cardwell

Address

Cardwell Community Hall

Cnr Brasenose and Gregory Streets
Cardwell QLD 4849
(adjacent to hall)

Times

9am – 4pm daily

Please note these locations and opening times are subject to change – please refer back to this page for current information.

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

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Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs