Customer Support Team Locations | Apia

Locations

Far North Queensland

Our team will be available in Far North Queensland at the Insurance Council of Australia (ICA) Consultations to assist customers impacted by Tropical Cyclone Jasper.

Cairns

Address

Brothers Leagues Club

99-107 Anderson Street, Manunda

Times

Tuesday, 26 November

10:00am-5:00pm

Book an Appointment

Port Douglas

Address

Pullman Port Douglas Sea Temple Resort & Spa

Mitre St, Port Douglas

Times

Wednesday, 27 November

10:00am-4:00pm

Book an Appointment

Southeast Queensland

Our team will be available in Southeast Queensland at the Insurance Council of Australia (ICA) Consultations to assist customers impacted by the Christmas and New Years 2023 storms.

Jimboomba

Address

Jimboomba Community and District Hall

Johanna Street &, Honora St, Jimboomba

Times

Tuesday, 3 December

9:00am-4:00pm

Book an Appointment

Upper Coomera

Address

Coomera Community Space

133 Finnegan Way, Coomera

Times

Wednesday, 4 December

9:00am-4:00pm

Book an Appointment

Tamborine

Address

Vonda Youngman Centre

2-4 Knoll Road, Tamborine Mountain

Times

Thursday, 5 December

8:00am-2:30pm

Book an Appointment

Please note these locations and opening times are subject to change – please refer to this page for current information.

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Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online.

Cookie and Data Policy
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AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Life Products
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Funeral Insurance

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.